How the box travels from our den to your door.
We currently deliver to Australia, New Zealand, the United States, Canada, the United Kingdom, and Ireland. You are responsible for confirming that receiving smoking accessories by mail is lawful at your delivery address.
Boxes are assembled once per cycle and dispatched on the 20th of every month — the moon cycle. Order before the 20th and your first box ships that same moon; order on or after the 20th and it ships the following moon. You'll receive tracking information in your account's Deliveries section once your box is on its way.
We deliver within Australia only. Delivery times vary by state and carrier, but boxes typically arrive within a week of dispatch.
You can update your delivery address any time from your account page. Changes apply to boxes not yet dispatched — a box already shipped will travel to the address on file at the time it left us.
Glass is fragile and the road is long. If your box arrives damaged, contact the keepers within 14 days with photos of the damage and we'll arrange a replacement or refund for the affected items. If tracking shows your box as lost or it never arrives, contact us and we'll investigate with the carrier and make it right.
Because every box is a mystery prepared for its recipient, we can't accept returns simply because the contents weren't to your taste. Faulty, damaged, or incorrect items are covered as described above, and nothing in this policy limits your rights under Australian Consumer Law.
Shipping issues: admin@mysteryboxclub.store.